Effective Date: 28/09/2024
Last Updated: 28/09/2024
At Electrified, we are committed to delivering high-quality, reliable e-bike batteries. All of our batteries come with a standard 12-month warranty, with the option to extend to a total of 24 months through our battery potting service. The following terms and conditions outline the coverage, claims process, and other important details related to your battery warranty.
Each battery purchased from Electrified comes with a 12-month limited warranty. This warranty covers any defects in materials or workmanship under normal use and service. The warranty period starts from the date of purchase and is only available to the original purchaser of the product.
The extended warranty applies when customers choose to add the battery potting service. The potting service provides an additional 12 months of warranty, bringing the total coverage period to 24 months from the date of purchase.
Note: The extended warranty is only available in conjunction with the battery potting service and cannot be purchased separately. This extended warranty is also only available to the original purchaser of the battery.
The following issues are covered under the Electrified battery warranty:
The following are not covered by the battery warranty:
Important: The warranty is non-transferable and is only applicable to the original purchaser. Any transfer of ownership voids the warranty.
To initiate a warranty claim, follow these steps:
At our discretion, Electrified will either repair, replace, or offer a partial refund for the battery based on the following:
Electrified's liability is limited to the repair, replacement, or refund of the defective battery, and we are not responsible for any indirect, incidental, or consequential damages arising from the use of our batteries.
By opting for the battery potting service, you are eligible for an additional 12 months of warranty. This service enhances the durability of your battery, providing protection from water ingress, physical impacts, and vibrations.
The potting service warranty applies to defects or damage that occur despite the additional protection, as long as the battery has been used under normal conditions.
To maintain your battery’s performance and warranty eligibility, follow these guidelines:
Electrified reserves the right to modify or amend these terms at any time. Any changes will be updated on our website, and it is your responsibility to review the latest terms.
If you have any questions regarding your battery warranty, please reach out to us at:
This document serves as the official Terms and Conditions for the Electrified battery warranty and is effective immediately upon publication.