Electrified Battery Warranty Terms and Conditions

Effective Date: 28/09/2024
Last Updated: 28/09/2024

At Electrified, we are committed to delivering high-quality, reliable e-bike batteries. All of our batteries come with a standard 12-month warranty, with the option to extend to a total of 24 months through our battery potting service. The following terms and conditions outline the coverage, claims process, and other important details related to your battery warranty.

1. Warranty Coverage

1.1 Standard Warranty (12 Months)

Each battery purchased from Electrified comes with a 12-month limited warranty. This warranty covers any defects in materials or workmanship under normal use and service. The warranty period starts from the date of purchase and is only available to the original purchaser of the product.

1.2 Extended Warranty (24 Months)

The extended warranty applies when customers choose to add the battery potting service. The potting service provides an additional 12 months of warranty, bringing the total coverage period to 24 months from the date of purchase.

Note: The extended warranty is only available in conjunction with the battery potting service and cannot be purchased separately. This extended warranty is also only available to the original purchaser of the battery.

2. What Is Covered

The following issues are covered under the Electrified battery warranty:

Manufacturer defects in materials and workmanship.
Battery capacity falls below 70% of the original rated capacity during the warranty period, assuming normal use and care.
BMS (Battery Management System) malfunction or failure.
Cell failure due to internal defects.

3. What Is Not Covered

The following are not covered by the battery warranty:

Damage due to improper use, neglect, or modifications made after purchase.
Water damage or moisture-related issues if the battery was submerged or exposed to extreme conditions without battery potting.
Accidental damage, including but not limited to impacts, crushing, or punctures.
Normal wear and tear, such as a gradual reduction in battery capacity over time due to normal use.
Third-party modifications or repairs not authorized by Electrified.
Misuse, including but not limited to:
- Charging or discharging the battery outside of the recommended voltage and current ranges.
- Using the battery in non-approved or incompatible systems.
- Exposing the battery to extreme temperatures.

Important: The warranty is non-transferable and is only applicable to the original purchaser. Any transfer of ownership voids the warranty.

4. Warranty Claim Process

4.1 Filing a Claim

To initiate a warranty claim, follow these steps:

Contact Electrified at [Insert Contact Information] or via email at sales@electrified.com.au with your proof of purchase, serial number, and a description of the issue.
Our support team will guide you through the troubleshooting process and determine if the issue is covered under warranty.
If eligible, you will receive instructions for returning the battery for inspection and repair or replacement.

4.2 Repair, Replacement, or Refund

At our discretion, Electrified will either repair, replace, or offer a partial refund for the battery based on the following:

Repair or Replacement: We will either repair the defective battery or replace it with a comparable product.
Partial Refund: In cases where repair or replacement is not possible, a refund may be issued based on the battery's remaining warranty period.

5. Shipping and Inspection

Customers are responsible for the shipping costs associated with returning the battery for inspection.
If the issue is deemed covered under warranty, Electrified will cover the cost of return shipping.

6. Limitation of Liability

Electrified's liability is limited to the repair, replacement, or refund of the defective battery, and we are not responsible for any indirect, incidental, or consequential damages arising from the use of our batteries.

7. Battery Potting Warranty Extension

7.1 Potting Service

By opting for the battery potting service, you are eligible for an additional 12 months of warranty. This service enhances the durability of your battery, providing protection from water ingress, physical impacts, and vibrations.

7.2 Potting Coverage

The potting service warranty applies to defects or damage that occur despite the additional protection, as long as the battery has been used under normal conditions.

8. Maintenance and Care Guidelines

To maintain your battery’s performance and warranty eligibility, follow these guidelines:

Charge the battery in a dry, cool environment.
Avoid full discharges whenever possible to extend battery life.
Store the battery at a charge level between 40-60% if not used for long periods.
Use only the recommended charger for your battery.
Avoid exposure to extreme temperatures (both high and low).
Do not attempt to open or modify the battery on your own.

9. Amendments to Warranty Terms

Electrified reserves the right to modify or amend these terms at any time. Any changes will be updated on our website, and it is your responsibility to review the latest terms.

10. Contact Information

If you have any questions regarding your battery warranty, please reach out to us at:

Email: sales@electrified.com.au
Phone: [Insert Contact Number]
Website: [Insert Website URL]

Product Disclosure Statement (PDS)

This warranty applies exclusively to e-bike batteries purchased from Electrified.
Warranty claims must be submitted within the warranty period.
Battery potting is available as an optional service that enhances the protection and extends the warranty by 12 months for an additional cost of $199.
The warranty and extended coverage are non-transferable and apply only to the original purchaser.

This document serves as the official Terms and Conditions for the Electrified battery warranty and is effective immediately upon publication.

Electrified Battery Warranty Terms and Conditions