Electrified FAQ - Answers to Your Ebike Questions

FAQ

FAQ

Q1: What is Electrified, and what products do you offer?

A1: Electrified is a provider of high-powered modified ebike kits and custom-built batteries for all types of bikes. Our products are tailored to each customer's specific needs, ensuring a unique and optimized ebike experience. We also offer hard plastic 3D-printed cases for our custom batteries.

Q2: How are Electrified's batteries customized for each customer?

A2: At Electrified, we believe in offering batteries that perfectly fit your ebike. We work closely with customers to determine their requirements, including capacity, voltage, and size. Each battery is tailor-made to ensure the best possible fit and performance.

Q3: Can Electrified batteries fit any bike model?

A3: Yes, our custom-built batteries are designed to fit a wide range of bike models. We take pride in ensuring compatibility with various bikes, making it easier for you to electrify your ride.

Q4: What's unique about Electrified's 3D-printed battery cases?

A4: Our hard plastic 3D-printed cases are specifically designed to provide robust protection for your custom batteries. They offer a perfect fit, durability, and a sleek design that complements your ebike.

Q5: How can I subscribe to get special offers, free giveaways, and exclusive deals from Electrified?

A5: Staying updated on our special promotions is easy! To subscribe and receive notifications about our latest offers and giveaways, simply click here. Don't miss out on once-in-a-lifetime deals!

Q6: Do you offer international shipping?

A6: Yes, we do offer international shipping. Electrified is committed to serving customers worldwide, and we can ship our products to various locations. Please check our shipping information for details on specific regions and rates.

Q7: How can I contact Electrified for further assistance or inquiries?

A7: You can reach out to our dedicated customer support team via email at info@electrified.com.au or through our Contact Us page. We're here to assist you with any questions or concerns you may have.

Q8: Can I return or exchange products if I'm not satisfied?

A8: Electrified values your satisfaction. If you are not completely satisfied with your purchase, please review our Returns and Exchanges policy on our website or get in touch with our customer support team for assistance.

Q9: Are there any warranty options for Electrified products?

A9: Yes, we offer warranty options for our products. The specifics of our warranty coverage can be found on our Warranty page. We stand by the quality of our products and are committed to providing you with a worry-free experience.

Q10: How can I track my order's shipping status?

A10: To track the shipping status of your order, simply log in to your Electrified account and go to the "Order History" section. You will find detailed information about your order's journey, including tracking numbers and estimated delivery dates.

Feel free to reach out to us if you have any more questions or need further assistance. We're here to enhance your ebike experience with Electrified!

Q11: How do I install an Electrified ebike kit on my bike?

A11: Installing an Electrified ebike kit is a straightforward process, but it varies depending on the kit type and your bike's specifications. We provide detailed installation guides and support to assist you through the process. You can also check our instructional videos for step-by-step guidance.

Q12: What are the benefits of electrifying my bike with an Electrified kit?

A12: Electrifying your bike with our kits offers numerous benefits, including increased speed, extended range, and reduced effort when pedalling. It's an eco-friendly and cost-effective way to transform your regular bike into a high-performance electric bike.

Q13: Are Electrified batteries safe and reliable?

A13: Yes, our batteries are designed with safety and reliability in mind. They undergo rigorous testing to meet industry standards and are equipped with protection features to ensure safe usage. You can trust our batteries to power your ebike efficiently and securely.

Q14: Can I customize the appearance of my Electrified kit or battery case?

A14: Currently, our focus is on optimizing the performance and fit of our products. However, we continually explore options for customizing appearances. If you have specific design requests, feel free to reach out to us, and we will do our best to accommodate your preferences.

Q15: What payment methods does Electrified accept?

A15: We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options. During the checkout process, you can select the payment method that suits you best.

Q16: How long does it take to receive my order after purchase?

A16: The delivery time for your order depends on your location and the availability of the products. We strive to process and ship orders as quickly as possible. You can estimate the expected delivery time during the checkout process and track your order online.

Q17: What do I do if I encounter technical issues with my Electrified kit or battery?

A17: If you experience any technical issues with our products, please contact our customer support team immediately. We have a dedicated team of experts who can provide troubleshooting assistance and guide you through resolving any problems.

Q18: Can I return or exchange customized batteries or kits?

A18: We understand the unique nature of customized products. Please review our Returns and Exchanges policy on our website for specific details regarding returns and exchanges of customized items. We aim to ensure customer satisfaction in such cases.

Q19: Does Electrified offer wholesale or bulk purchase options?

A19: Yes, we do offer wholesale and bulk purchase options for businesses and retailers. If you are interested in becoming a partner or have specific wholesale inquiries, please get in touch with our Wholesale Department for more information.

Q20: Is there a referral program or affiliate opportunities with Electrified?

A20: We are always looking to expand our community. If you are interested in becoming an affiliate or referring customers to Electrified, please visit our Affiliate Program page for details on how to get involved and earn rewards.