FAQ

1. What is Electrified, and what do you offer?

Electrified provides high powered e-bike conversion kits, custom built batteries and power upgrades for e-bikes and scooters. We offer custom solutions including custom 3D printed battery cases to fit your specific bike model and performance needs. Whether you’re looking for an e-bike battery upgrade or a DIY conversion kit, we have you covered.

2. What are the benefits of custom e-bike batteries from Electrified?

Custom e-bike batteries from Electrified provide longer range, more power and better performance. Each battery is designed to fit your specific bike model so installation is smooth and performance is great whether you’re a commuter or mountain bike rider. Our batteries are built for Australian conditions and perfect for power upgrades.

3. How are Electrified’s batteries customised for each customer?

Electrified customises each battery to match your e-bike’s specifications. By considering voltage, capacity and size we ensure your battery is the perfect fit for your bike. This customisation helps to optimise your bike’s performance whether you need extra power for mountain trails or longer range for city commuting.

4. How do I choose the right e-bike battery for my electric bike?

Choosing the right e-bike battery involves considering your bike’s voltage, capacity and the type of riding you do. For example a 48V battery is good for high power long distance riding. At Electrified we help you choose a battery that suits your needs whether it’s a casual commute or a mountain trail.

5. Will Electrified batteries fit my bike model?

Yes, Electrified custom batteries fit a wide range of bike models. We work with you to ensure your battery fits your bike perfectly, regardless of make or model. This makes it easy to convert your regular bike into a high performance electric bike.

6. What is an e-bike conversion kit and how does it work?

An e-bike conversion kit allows you to convert a regular bike into an electric bike by adding a motor, battery and other components. Electrified offers DIY kits that include everything you need to upgrade your bike. These kits are easy to install and come with full instructions.

7. What’s special about Electrified’s 3D printed battery cases?

Our 3D printed battery cases are made from hard plastic, tough and sleek. These cases are custom built to protect your battery and fit your bike perfectly so your Electrified e-bike is not only powerful but also stylish and robust.

8. How do I install an Electrified e-bike kit on my bike?

Installing an Electrified e-bike conversion kit is easy but the process depends on your bike model and the kit you choose. We provide detailed installation guides and instructional videos to help you through the process. If you need help our support team is always available to assist you.

9. Can Electrified batteries be used on scooters as well?

Yes we offer custom battery solutions and power upgrades for e-bikes and scooters. Whether you need more range or higher speed for your electric scooter we have batteries designed to boost performance and durability. Our batteries are easy to install and come with all the safety features.

10. How long does an e-bike battery last and when should I replace it?

An e-bike battery typically lasts 2 to 5 years depending on usage and maintenance. If your e-bike battery is no longer holding a charge or its range has decreased significantly it’s time to replace it. Electrified offers high quality replacement batteries so you can keep riding uninterrupted.

11. Can I upgrade my electric scooter or e-bike battery?

Yes! Upgrading the battery is one of the best ways to upgrade your e-bike or scooter. Whether you need more speed, more range or more power for rough terrain Electrified offers custom batteries designed for your specific needs.

12. Are Electrified batteries safe and reliable?

Yes, Electrified batteries are built with safety and reliability as top priority. Our batteries are tested thoroughly and come with features like overcharge protection and thermal management systems to ensure they are safe for daily use. You can trust Electrified batteries to power your rides safely and efficiently.

13. How do I get special offers, free giveaways and exclusive deals from Electrified?

Stay up to date with our latest offers and promotions by subscribing to our newsletter. Click here to sign up and get notified about exclusive deals, free giveaways and special offers in your inbox.

14. How do I know if my e-bike battery needs to be replaced?

Signs you need a new e-bike battery are reduced range, inconsistent power output or if the battery no longer charges. If you’re experiencing any of these symptoms it’s time to check out Electrified’s replacement batteries to get your bike back to running smoothly.

15. Can I customize the look of my Electrified kit or battery case?

At the moment we focus on customising the fit and performance of our products not the design. However if you have specific design related requests feel free to contact us and we will do our best to accommodate.

16. Do you ship internationally?

Yes, Electrified ships internationally to many locations. Whether you’re in Australia or elsewhere we ensure our high quality e-bike batteries, kits and power upgrades are available to you. Check our shipping page for rates and delivery times.

17. What payment methods does Electrified accept?

We accept all major credit cards, PayPal and other online payment methods. During the checkout process you can choose the payment option that suits you best for a hassle free transaction.

18. How long does it take to get my order after I purchase?

Delivery times vary depending on your location and the products you’ve ordered. We process and ship orders fast to get it to you as soon as possible. You can track your order in your account where you’ll find estimated delivery dates and shipping details.

19. Why upgrade my e-bike battery or conversion kit?

Upgrading your e-bike battery or conversion kit gives you more speed, more range and more power. Electrified kits and batteries are designed to improve your ride overall so your daily commute or off road adventure is more efficient and fun.

20. Can I return or exchange if I’m not happy?

Yes, we offer returns and exchanges on our products. See our Returns and Exchanges policy on the website for full details. For custom built items we have solutions to ensure you’re completely happy with your purchase.